Catalys Lubricants, a third-generation family business founded in 1988 in Montreal, QC, is a Canadian leader in the manufacturing and distribution of lubricants and related products. Recognized for its expertise in lubrication, the company serves a wide range of industries, from commercial and automotive to industrial.

With a well-established distribution network across the country, including 10 warehouses and two production sites, Catalys Lubricants efficiently meets the needs of thousands of customers from coast to coast. Its dedicated local teams of over 170 employees in 7 Canadian provinces, provide personalized support, reinforcing its reputation as a trusted partner in lubricants.
To learn more, visit catalyslubricants.ca.

REPORTING RELATIONSHIP:

The Dispatch Coordinator reports directly to the Operations Manager from Winnipeg. 

JOB SUMMARY:

The Dispatcher will be responsible for managing all aspects of delivery/logistics from Manitoba and Saskatchewan. The successful candidate will play a key support role for both Customer Service and Warehouse operations. Primary responsibilities will be to support dispatch activities through ownership of the tank monitor program; manage order fulfillment/field customer complaints.

ACTIVITIES:  

• Optimise logistic and the expediting process;
• Coordinate analysis of tank monitor data to create optimal routes and load sizes for dispatch;
• Develop delivery routes and maintain contact with drivers throughout the day;
• Coordinate and plan loads effectively and efficiently;
• Communicate well with drivers and customers with a high degree of customer service, to ensure delivery targets and special instructions are met;
• Manage the Truck Preparation Screen for all orders
• Plan the outbound routing of all package goods and bulk product via Catalys and 3PL channels
• Driver training and accountability – adherence to policies and procedures.
• Truck and trailer preventative maintenance schedule
• Coordinate and facilitate equipment repairs, licensing and certifications
• Address customer inquiries in a timely & professional manner;
• Ensure full utilization of the fleet, with capacity management and vehicle maintenance planning;
• Plan, schedule, direct and execute production activities;
• Ensure of all Safety, Health and Environmental policies and procedures are followed;
• Schedule all inbound loads of bulk, packaged goods, supplies etc.
• Purolator account management.
• Daily/Weekly reporting of customer pick-ups
• Installation and reporting of all tank monitors in the network under the Catalys BCC and CLW group.
• Ensure they are installed and fully functional and accurate.
• Support the optimization of the $/L spent on transportation of all goods sold.
• All other duties as assigned.

COMPETENCIES

Technical skills:              

• Exceptional customer service;
• Exceptional analytical and problem-solving skills;
• Strong organizational and time-management skills;
• Strong knowledge of the roadways throughout the immediate area;
• Demonstrate ability to actively manage multiple, concurrent projects;
• Strong computer skills, ability to learn new software quickly;
• Attention to detail.
• Health and Safety knowledge and skills

Relational skills:      

• Ability to work and communicate effectively as a team member;
• Must possess a positive and professional attitude and great people skills, team player;
• Excellent client service skills and sense of business;
• Ability to identify and achieve objectives;
• Sense of priority and urgency, self-motivated and flexible;
• Oriented to problem solving and well organized;
• Effective at managing stress. Demonstrated ability to manage high-pressure situations.

REQUIRED QUALIFICATIONS    

Education :  Diploma in Logistics or related fields.

Experience :  More than 5 years’ experiences as a dispatcher. Any related experience in Lubricants are an asset.

Language :  Fluent in English spoken and written.  

To submit your application, please send your resume to rh@catalyslubricants.ca and include the job title you are applying for in the email subject line.

Please note that only selected candidates will be contacted by our Human Resources team.