Crevier Group and all divisions of the group are committed to protecting the privacy and security of your personal information obtained by way of your customer relationship with us.

1. Purpose and Scope of the Policy

This Confidentiality and privacy policy (the ''Policy'') tells you how we collect, use and disclose your personal information and how such personal information may be accessed and corrected, if necessary. 

By visiting https://catalyslubricants.ca website (the “Crevier Site”), contacting us or consenting to receive e-mails from Crevier Group, you agree to the terms of this policy.

This policy does not cover websites operated by third parties. Consequently, Crevier Group cannot be held responsible for the policies, procedures and practices of such third parties with respect to the protection of personal information.

2. Personal Information Collected

a) Information that You Send Us

We collect your personal information in several ways, including when you “obtain information on our products and services”, “contact us by telephone or by email”, “post on our social media accounts”, etc.

Depending on the circumstances, personal information may include your name, contact information (street address, electronic address, telephone number) or the name of your company.

b) Information Automatically Collected

We do not use cookies or similar technologies (collectively, "Cookies") to help us operate, protect and optimize our Crevier Site and the services we offer. Cookies are small text files that are stored on your device or browser. They collect certain information when you visit our Crevier Site, including your preferred language, browser type and version, the type of device you are using and your device's unique identifier.

While some of the Cookies we use are deleted after your browser session ends, other Cookies are retained on your device or browser to enable us to recognize your browser the next time you visit our Crevier Site. The data collected through these Cookies is not intended to identify you. In particular, they enable us to guarantee the operation of our Crevier Site, to improve the user's browsing experience and to provide certain data that enables us to better understand the traffic and interactions that take place on our Crevier Site, as well as to detect certain types of fraud. Cookies do not harm your device and cannot be used to extract personal information.

You can set your browser to notify you when you visit our Crevier Site, so that you can decide whether or not to accept some or all Cookies. Please note that disabling Cookies on your browser may adversely affect your browsing experience on the Crevier Site and prevent you from using some of its features.

3. Use and Communication of your Personal Information

We take steps designed to ensure that only those employees who need access to your personal information to fulfil their employment duties will have access to it.

We use and disclose your personal information mainly:

• to identify you as a customer;
• to understand your needs;
• to provide you with ongoing products and services, establish and maintain communication, and respond to your inquiries;
• to investigate and settle issues you may have;
• to offer you additional products and services, and provide information that may be of interest to you; and
• to comply with legal and regulatory requirements.

When we share your personnal information with service providers, we take reasonable steps to ensure compliance with the rules set out in this Policy. 

In the event of a change of control, sale, merger, liquidation, reorganization or acquisition of the Crevier Group, in whole or in part, your personal information may be shared as part of that transaction. In such a case, we will inform you before your personal information is transferred and is governed by another privacy policy. 

4. Retention of your Personal Information

Your personal information may be hosted and processed in one or more countries in which we maintain facilities or retain service providers. By using our Crevier Site, you consent to the transfer of information to countries other than your country of residence, including the United States, which may have privacy rules different from those applicable in your country. As long as this information is outside Canada, it is subject to the laws of the country where it is hosted and processed, and may be disclosed to the governments, courts or public authorities or administrative bodies of that country, in accordance with the laws of that country.

Crevier Group has implemented various physical, administrative and technical safeguards designed to protect the confidentiality and security of personal information under our control. However, no security measures are absolute or wholly guaranteed.

Crevier Group will maintain your personal information for as long as a business need exists, or as required by applicable laws, regulations, or government orders.

5. Right to Access and Correct

On written request and subject to proof of identity, you may access the personal information that we hold, and ask that any necessary corrections be made, where applicable, as authorized or required by law.

However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information.

6. Update

We will update this Policy from time to time to reflect changes to our practices, technology, legal requirements and other factors. Please check the “Last Updated” legend at the bottom of this page to see when this Policy was last updated. When changes are made to this Policy, they will become immediately effective when published in an updated Policy posted on this page unless otherwise noted. Your use of the Crevier Website following these changes indicates your consent to the practices described in the updated Policy.

7. Contact Person

Any request to access or correct your personal information and any question, compliant or comment you may have with respect to personal information must be sent to the person in charge of the protection of personal information by mail or email using the following contact information:

• M. Louis-Philippe Crevier
• Crevier Group inc.
• 2025, Lucien-Thimens Street
• Montréal (Québec) H4R 1K8
• rprp@crevier.ca

View our complete Policy

This Confidentiality and privacy Policy is current as of September 22, 2023.